Duty of care considerations for today’s travel manager

Today’s corporate travel landscape looks much different than it did a month, or even a week ago, but there’s no doubt that duty of care and Business Travel Continuity will be major focuses for travel managers as you begin to focus on building plans and processes for the future. There’s no telling how the current situation will evolve, but here are a few things to consider as you build plans to bolster your duty of care processes:

  • Traveler safety
  • Access to rich traveler data
  • Flexible policy management
  • Deep financial insights 

These considerations and capabilities will be key contributors to building more robust programs as you help your organizations prepare to enter the next phase of business. During these times of uncertainty, it’s important not to lose sight of the fact that we must focus on the ways we can best land on our feet when life and business begin to move back to center. What are some of the ways you are building/planning to build more robust duty of care programs and processes?


  • Great advice, @vgironda! I think people will start to demand these capabilities in their travel experiences as businesses evolve.

  • @vgironda - Thanks for sharing - this moment in time has changed business travel forever. These considerations are "must haves" for all businesses going forward.

  • Thanks for sharing! It's been obvious over the last couple of weeks how important it is to be prepared as travelers and travel managers for any situation. Having a travel platform and support agents that will get you help immediately are necessary when emergencies and global crisis don't give any warning.

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