Southwest will allow pax to convert unused tickets to frequent flyer miles — TripActions Community


Southwest will allow pax to convert unused tickets to frequent flyer miles

This is clever. If passengers are stuck with unused ticket credits (say, from a recent pandemic), Southwest will now allow them to convert that $$ into frequent flyer miles:


https://www.swamedia.com/releases/release-b7be572470a097dea61e12368f179f1f-southwest-airlines-announces-customers-can-convert-travel-funds-to-rapid-rewards-points

Comments

  • As a Southwest advocate and A-List Preferred kinda-guy, I'm not surprised and love seeing their care for their travelers in tangible and useful ways. Thanks for the link!

  • It's great to see this kind of commitment to the customer and it will be interesting to see if other airlines follow their lead.

  • Southwest has always done a fantastic job around customer loyalty. Glad to see them constantly raising the bar.

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