How will coronavirus change our hotel stays: the hospitality new normal
A burning topic for travel managers: will suppliers be operating at agreed minimum standards?
This is a glimpse of hotels' new safety protocols and how our experience as guests may change: temperature checks upon guests' arrivals, check-ins and check-outs performed virtually, with no human-to-human contact, elevator rides limited to one guest per car, discontinued room service, restaurant, bar and complimentary coffee station closed indefinitely... Downsizing the contents of guest rooms (no mini bar, no excess hangers, no excess linens, extra pillows out), so there are fewer opportunities for germs to spread, signing up for a specific gym slot, in-room exercise equipment options...
And obviously the question of a cleanliness procedure with mentions of deep cleaning, rooms being left vacant for a full 24 hours after a guest checks out, housekeeping preparing the room for the next guests while wearing appropriate PPE, hotels to ensure a room remains empty a full two to three days between guests...
Few insights from Four Seasons, Hilton for example:
Marriott has announced the launch of a Global Cleanliness Council
Travel Managers: have you spoken to your hotel partners?