What are the most important characteristics of your business travel program?
There have been multiple events in my lifetime - and some more recently - that have really affected business travel. In my opinion, these 2 characteristics are the most important when building a travel program that will most successfully ride out these storms:
- Adaption: The travel program, and the underlying platform, must be modifiable at a moments notice. Need to restrict travel in a certain geographic area or put a cap on flight prices? Programs should be flexible enough to meet these needs in a timely manner.
- Adoption: Sure an adaptable travel program is great, but it’s no use if people are booking outside of the platform.
Is there another focus you would add to this list? Of the 2 listed above, is one more important than the other?