How is Coronavirus impacting hotel reward points expiration and policies?


  • AndrewAndrew
    edited March 18

    Great overview from TPG this morning covering impact on loyalty programs and elite status:

  • Great content following earlier post on the topic - What will happen to your loyalty points?

  • Hello everyone, here is the most recent update to Radisson Hotel Group's loyalty program extensions. We will continue to update our website as the situation evolves, but I wanted to let you know that we are committed to taking care of our loyalty members.

    Our commitment to our loyalty program members

    As COVID-19 affects travel plans around the world, we believe our Radisson Rewards members deserve to use the points that they have acquired and should not be penalized due to circumstances out of their control. As a result, Radisson Hotels is suspending it's point expiration policy by 6 months, effective March 1, 2020. We have also extended the elite status of our members through February 2022, for those that would have expired February 2021.

  • Hi @LaynaRandazzo, thank you for sharing. We appreciate your commitment to taking care of Radisson members!

  • @LaynaRandazzo - Thank you for sharing and appreciate the continued TLC>

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